At Pure Custom Boxes, we are committed to delivering your custom printed boxes safely and on time. Because each order is uniquely designed and made to order, our shipping process includes production time as well as delivery time.
Production Time
All our products are custom-made, and production times can vary depending on the complexity and volume of your order. Standard production time: 7–12 business days after final design approval and payment confirmation.
Rush orders may be available upon request, subject to additional charges.
Shipping Methods
We partner with reliable courier services to ensure timely delivery. Shipping options and estimated delivery timelines will be provided at checkout or upon order confirmation.
Shipping carriers may include:
DHL
FedEx
UPS
Local courier services (depending on your location)
Shipping Time
Once your order is produced, standard shipping takes approximately:
2–5 business days within the UK
5–10 business days for international orders
Shipping times may vary depending on location, courier delays, customs clearance, and other external factors.
Shipping Charges
Free Shipping
Shipping costs will be shown before you complete your purchase or included in your invoice.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your shipment directly with the courier.
Incorrect Address or Delivery Failure
Please ensure your shipping address is accurate when placing your order. We are not responsible for:
Delays due to incorrect or incomplete addresses
Additional shipping charges for re-delivery
Lost packages due to wrong addresses provided by the customer
Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us within 3 business days of receiving your shipment. Include photos and order details so we can assist you with a claim or replacement.
International Shipping & Customs
For international orders, please note:
Customers are responsible for any applicable customs duties or taxes
Customs processing may cause delays beyond our control
Questions?
If you have any questions regarding your shipment, don’t hesitate to contact us:
📧 Email: info@purecustomboxes.co.uk 📞 Phone: +447897053408 🕘 Business Hours: 24/7
